E-commerce titans like Alibaba and Amazon forever changed the landscape of the retail industry, letting consumers purchase everything from electronics and clothing to household items with the click of a button. The booming success of ecommerce startups has proven that people prefer to shop online, as it allows them to access goods and services 24/7, from the comfort of their own home. It’s no surprise that, over the next 20 years, more than 95 percent of all purchases will be done via ecommerce.
This rapidly growing industry, which comprises over 45 percent of all retail growth, means competition is fierce. Online merchants must be able to adapt and embrace new technologies and strategies to improve customer retention and stay relevant. How can online businesses reach new markets, attract more customers, streamline sales, while improving personalized support in the process? For some companies, the answer lies in ecommerce BPO, which stands for Business Process Outsourcing.
WHAT IS ECOMMERCE BPO?
Online businesses require innovative ways to scale down back-office expenses while pushing their companies to the next level. Ecommerce outsourcing services help just this purpose by taking over time-consuming and/or labor-intensive tasks at a fraction of the cost. This can include a wide scope of tasks from customer support and order processing to inbound call responses.
When outsourcing important ecommerce functions, you gain access to highly qualified professionals who have extensive experience in customer service. There is no training or investment in new infrastructure, which frees up capital that can be funnelled into core initiatives aimed at growing your business.
We SGT Cloud Solution provides multitude of customer service functions and back-office tasks that makes you to optimize productivity and increase your bottom line.
☛ Voice, email, SMS, social media and chat support
☛ Data entry services
☛ Order processing
☛ Inbound and outbound calls
☛ Managing customer surveys
☛ 24-7 customer service
☛ Invoice and payment processing
☛ Product indexing
☛ Lead generation
☛ Up-sells and cross sells
☛ Claim management
☛ Return order management
☛ Help desk solutions
☛ Order tracking & fulfilment
☛ Tech support
☛ Post-sales support
☛ Overseeing customer loyalty programs
☛ Developing PCI-compliant payment portals
In order to truly succeed as an ecommerce business, you need to have higher quality services and offerings than your competitors. Customers want a seamless experience across all channels and platforms; they want prompt responses to emails and queries, and they want to feel important and valued. For this you can trust SGT Cloud Solution as your Channel Partner.